Trust and safety

Badges mean something here

What our badges mean, how we protect your information, and what happens if something goes wrong.

Verification, step by step

An upload alone never earns a badge. Here's how insurance is checked; identity, registration and licences work the same way.

Insurance document received
A provider uploaded a certificate. No badge yet.
Insurance under review
Our team is checking the insurer, policy dates and coverage.
Insurance confirmed
We confirmed it. The badge shows on the profile until the expiry date.
Insurance expired
The badge is removed automatically, and the provider stops receiving leads that require insurance.

Reviews
Only customers who booked and finished a job here can review. We never import, buy or write reviews. Providers can't remove them; a person checks any that are reported.
Fair decisions about providers
Approvals and suspensions are made by our team, never by an automated system, and every decision is recorded with a reason. Providers can appeal any decision through support.
Your information
Providers see your job and community, not your name or address, until you book. Phone numbers and emails in messages are hidden before booking. When AI reads your request, only the job description is sent — not your account details. See the privacy notice.
If something goes wrong
Use “Report a problem” on your booking. We handle no-shows, incomplete or poor work, duplicate charges and cancellations case by case. Our policies never reduce your rights under New Brunswick consumer protection law.

We reply by email within one business day.