Draft — pending legal review
Who we are
CONARO operates an online marketplace that connects customers in New Brunswick with independent service providers. Providers are independent businesses, not CONARO employees or agents.
Requests and quotes
A service request is an invitation for quotes, not a contract. A booking is formed between the customer and the provider when the customer accepts a quote. CONARO is not a party to the service contract, but facilitates communication, payment and dispute handling.
Fees
Customers see the provider's price, any CONARO service fee and applicable HST before booking. Providers pay a commission on jobs booked through CONARO, shown before they quote. We'll give notice before introducing or changing fees.
Provider obligations
Providers must hold any licences and insurance required for their services, keep documents current, and comply with applicable law, including employment and workplace safety law for their own workers.
Conduct
Don't misuse the platform, post false information or reviews, or try to move bookings off CONARO to avoid fees before a booking exists. We may suspend accounts that break these terms, with reasons and an appeal process.
Liability
Nothing in these terms limits rights you have under applicable consumer protection law. Provider insurance and indemnities do not remove every responsibility CONARO may have under law.