Draft — pending legal review
What we collect
Account details (name, email, optional phone), service requests and photos you upload, messages, booking and payment records, verification documents from providers, and technical logs needed to secure the service.
How we use it
To match requests to eligible providers, deliver notifications, process bookings and payments, prevent fraud, resolve disputes and meet legal obligations. We don't sell personal information.
Sharing with providers
Providers receiving a lead see the job description, community, timing, budget if given and photos. Your name, address and phone number are shared only with the provider you book.
AI processing
When AI helps read a request, only the job description text is sent to our AI provider (Anthropic) under contract terms that prohibit using it to train models. You review and confirm every AI-generated summary.
Location
Provider employees can choose to attach their location to a clock-in or clock-out. It's captured once, at that moment, and never in the background or off duty.
Your rights
Under PIPEDA you can ask to access or correct your information, withdraw consent, or ask us to delete your account, subject to records we must keep (for example, financial records). Contact us through the contact page with the topic “Privacy or my data”.
Retention and breaches
We keep information only as long as needed for these purposes and legal requirements. If a breach creates a real risk of significant harm, we'll notify you and the Office of the Privacy Commissioner of Canada as required.
Service providers
Hosting and database (Vercel, Supabase), email (Resend), payments (Stripe) and AI (Anthropic). Some may process data outside Canada, under contractual safeguards.